FAQ
HOW EARLY SHOULD I ARRIVE?
We recommend arriving at least 10 minutes prior to your appointment time. If you wish to use the hot tubs, steam room, or gym before your appointment, please arrive at least 40 minutes prior (or earlier if you wish). Please check our opening hours to plan your visit.
WHERE CAN I PARK?
Guests of Bodhi Wellness can enjoy complimentary underground parking. Upon booking, a keycode for the parkade will be provided. There is also additional free street parking in front of Silver Creek Lodge.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Visa, Mastercard, AMEX, Debit & Cash are all accepted.
DO YOU REQUIRE A CREDIT CARD FOR BOOKING?
A credit card is required to secure your booking to protect our practitioners in the case of no shows and late cancellations. We do not charge anything to the card unless you no-show or cancel with less than 24 hours notice (72 hours for groups of 3 or more). You will pay for your appointment in person using whichever payment method you prefer.
WHAT IS YOUR CANCELLATION POLICY?
Your appointment time is reserved just for you. As such, we require at least 24 notice for any cancellations or changes to your appointment. For groups of 3 or more, we require at least 72 hours notice of cancellation or changes. Clients who provide less than 24 hours notice (72 hours for groups), or miss their appointment, will be charged a 50% cancellation fee (based on services booked) to the card on file.
DO YOU DIRECT BILL TO INSURANCE COMPANIES?
Yes! We direct bill to most major insurance companies for Massage Therapy. We are only able to bill to the primary insurance company for each person. Please fill out the email intake form with your insurance information before your appointment. **IMPORTANT - If you wish to bill to insurance, you must select a practitioner with "RMT" next to their name. If you select an "MT", you will not be able to claim through insurance at all.
I'M PREGNANT, WHICH TREATMENTS ARE SAFE FOR ME?
Massage Therapy is a safe and effective treatments that can provide huge benefits and help alleviate the aches and pains of pregnancy. We do not recommend pregnant women have body wraps (due to elevated body temperature and extended time laying on your back), or shockwave treatments. It is not recommended to use the hot tubs or steam room while pregnant.